Frequently asked questions
What is the return policy?
We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, you may return your item within 30 days of the delivery date.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Include all original packaging
- Be returned within 30 days of receiving the order
Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, the refund will be processed to your original method of payment.
Please note that items returned without original packaging or showing signs of use may not be eligible for a refund.
If you would like to initiate a return or have any questions regarding your order, please contact our support team and we will be happy to assist you.
We appreciate your business and are committed to ensuring a positive shopping experience.
Shipping & Delivery
All orders are shipped directly from our Boston, Massachusetts warehouse, where each product undergoes a final quality check before leaving our facility. We take pride in carefully inspecting and preparing every item to ensure it meets our standards before it is packaged and sent out.
Because each order is handled with care and shipped from our Boston location, delivery times may vary slightly depending on the state you live in. Most orders arrive within 5-7 business days after processing.
Once your order has been shipped, tracking information will always be available through the Shop App, allowing you to easily follow your package from our warehouse to your doorstep.
We appreciate your patience as we take the extra time to ensure every order is prepared with the quality and attention our customers expect.
How does the companion case work
An elegant waste management solution designed for effortless convenience. Simply pull the bag roll forward to dispense, a refined approach to everyday functionality. Premium craftsmanship meets intuitive design, transforming a practical necessity into a seamless addition to your space.